S-1197 - 06/12/2007 - LIBRARY - OrdinancesORDINANCE 2007-LY-EX1 -S-1 197
AN ORDINANCE RECONFIRMING THE REFERENCE POLICY
FOR THE OAK BROOK PUBLIC LIBRARY
WHEREAS, the Library Director has prepared and recommended the attached revised Reference
Policy for the Village of Oak Brook Public Library (the "Library"), and
WHEREAS, the Village of Oak Brook Library Commission has reviewed this Reference Policy and
recommended that the Village Board approve the Reference Policy for the Library; and
NOW, THEREFORE, BE IT ORDAINED BY THE PRESIDENT AND BOARD OF TRUSTEES OF
THE VILLAGE OF OAK BROOK, DU PAGE AND COOK COUNTIES, ILLINOIS as follows
Section 1 • That the Reference Policy, a copy of which is attached hereto and incorporated herein
as Exhibit A, is hereby approved and adopted in its entirety superseding all prior editions of the Village of
Oak Brook Public Library Reference Policy and Youth Services Policy, adopted in 1995, last revised in
2005
Section 2 That all ordinances or parts thereof in conflict with the provisions of this ordinance be
and the same are hereby repealed to the extent of such conflict.
Section 3- That the Village clerk is hereby authorized and directed to publish this ordinance in
pamphlet form in the manner provided by law.
Section 4. That this ordinance shall be in full force and effect from and after its passage,
approval and publication as required by law
APPROVED THIS 12th day of June, 2007
afin W. Craig
illage President
PASSED THIS 12th day of June, 2007
Ayes Trustees Carson, Kennedy, Manofsky, Saiyed, Sanford and Wolin
Nays None
Absent. None
con U -Y
ATTEST.
Charlotte K Pruss
Village Clerk
EXHIBIT
OAK BROOK PUBLIC LIBRARY REFERENCE POLICY
The Reference staff of the Oak Brook Public Library responds to the information needs of their
users, providing clear and accurate answers to all patron inquiries, regardless of age, gender,
sexual orientation, race, or ethnicity of the questioner, or purpose of the question. Reference
Service is provided by professionally trained individuals.
This policy statement serves as a foundation for developing procedures and for providing
clarification to patrons and staff concerning reference services.
Services
• Reference services are available during all hours the library is open.
• Users have a right to expect consistent service from all members of the staff.
Inquiries received in- person, by phone, fax, mail or email are answered as expeditiously
as possible, with priority given to patrons on site.
Library staff may make judgments about the time available to answer lengthy questions,
or those requiring expertise or materials outside the Oak Brook Public Library. In such
cases, the staff will give a thoughtful referral to other resources or institutions.
Librarians will not research questions which are known to be school work, a contest or
game; but will suggest possible research techniques.
Interlibrary Loan is available to Oak Brook residents only.
Resources
Reference staff uses many sources of information to answer questions. These include,
but are not limited to books, periodicals, electronic sources, databases, government
agencies, associations and individual authorities.
The professional staff reserves the right to determine which sources are most appropriate
for each query.
Ethical statement
• The Oak Brook Public Library subscribes to the American Library Association's Library
Bill of Rights and Code of Ethics.
• The department maintains strict confidentiality and privacy regarding all patron inquiries
and research interests within the confines of the Library General Policy and the limits of
the law.
• The quality of reference service will be evaluated periodically by Library staff.
Periodical review
This policy will be reviewed, reaffirmed or revised periodically by the Library staff and the
Library Commission. This policy and all subsequent revisions are subject to approval by the
Village of Oak Brook Board of Trustees.