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S-1057 - 11/25/2003 - LIBRARY - Ordinancesf ORDINANCE 2003-LY-EX1 -S-105 7 PAMPHLET FRONT OF PAMPHLET AN ORDINANCE ADOPTING A REVISED REFERENCE POLICY FOR THE VILLAGE OF OAK BROOK PUBLIC LIBRARY PUBLISHED IN PAMPHLET FORM THIS 2nd DAY OF December , 2003, BY ORDER OF THE CORPORATE AUTHORITIES OF THE VILLAGE OF OAK BROOK, DU PAGE AND COOK COUNTIES, ILLINOIS ;� Village Clerk 'qq� 01411 ORDINANCE 2003- LY- EX1 -S- 1057 AN ORDINANCE ADOPTING A REVISED REFERENCE POLICY FOR THE VILLAGE OF OAK BROOK PUBLIC LIBRARY P WHEREAS, the Library Director has prepared and recommended the attached revised Reference Policy for the Village of Oak Brook Public Library (the, "Library"), and WHEREAS, the Village of Oak Brook Library Commission has reviewed this Reference Policy and recommended that the Village Board approve the Reference Policy for the Library, and NOW, THEREFORE, BE IT ORDAINED BY THE PRESIDENT AND BOARD OF TRUSTEES OF THE VILLAGE OF OAK BROOK, DU PAGE AND COOK COUNTIES, ILLINOIS as follows Section 1 That the Reference Policy, a copy of which is attached hereto and incorporated herein as Exhibit A, is hereby approved and adopted in its entirety superseding all prior editions of the Village of Oak Brook Public Library Reference Policy and Youth Services Policy, adopted in 1995 Section 2 That all ordinances or parts thereof in conflict with the provisions of this ordinance be and the same are hereby repealed to the extent of such conflict Section 3 That the Village clerk is hereby authorized and directed to publish this ordinance in pamphlet form in the manner provided by law Section 4 That this ordinance shall be in full force and effect from and after its passage, approval and publication as required by law APPROVED THIS November ,2003 PASSED THIS 25th day of November , 2003 Ayes Trustees Caleel, Craig, Korin, Miologos and Yusuf Nays Absent Trustee Aktipis OAK BROOK PUBLIC LIBRARY REFERENCE POLICY PURPOSE EXHIBIT As reference service is a major role of the Oak Brook Public Library, it provides the link between patrons and library resources. Service is provided by professionally trained individuals on an equitable basis to all Oak Brook residents, persons with Oak Brook library cards, or organizations with Oak Brook library courtesy cards. Limited reference service will be provided to individuals who do not hold Oak Brook Public Library cards. SERVICE PRIORITIES r I. Availability of service Reference service is provided to all patrons regardless of age during all hours that the Library is open. The entire collection is available for reference purposes. All requests for information will be handled impartially and with confidentiality. Inquiries received in- person, by phone, fax, mail or email are answered as expeditiously as possible with priority give to patrons on site. Written or electronic requests from unidentified sources are not answered. Only a limited amount of directory, stock price, or statistical information is provided by telephone due to time constraints and the difficulty of accurately communicating verbally large amounts of data. Individuals requesting large amounts, of information by telephone are asked to come to the Library. In general, if telephone transactions cannot be completed within five minutes, the patron will be called back with the desired information. Up to five pages of reference information may be mailed or faxed at the discretion of a librarian. There is no set limit to the amount of time which may be spent on a reference question. The librarian will decide when reasonable sources have been exhausted. When other patrons are waiting, staff may defer complex questions to a less busy time and contact the inquirer later. II. Sources and types of information provided Reference staff uses many sources of information to answer questions This includes, but is not limited to books, periodicals, electronic databases, government agencies, associations, and individual authorities. A librarian's personal opinion will not be given as fact, nor will a librarian offer interpretation of information or legal, medical, or tax advice. Citations to sources of information will be given with responses to questions. Staff will guide people doing extensive research to appropriate sources. Post - secondary students will be directed to their college or university library for academic interlibrary loans or for reference assistance when the resources of this library are insufficient. If an Oak Brook patron requests a book which is not on the shelf or not in the Library's collection, staff will offer to reserve the book or request the book through an interlibrary loan. If a book is needed immediately, staff will try to locate it in another library and have it held for the patron to pick up. Every reasonable effort will be made to fill each request and answer each question fully and accurately. However, librarians will not research questions which are known to be part of a contest, game or school work, but will suggest possible search techniques. III. Fees Reference service is provided free of charge except when charges are levied by an outside supplying agency. Such charges are passed on to the patron. IV Service to Non -Oak Brook Patrons Limited reference service is available to non -Oak Brook patrons Non - residents who visit the Library are guided in finding resources, but are referred to their local libraries when the information sought is not readily available at the Oak Brook Public Library. PERIODIC REVIEW This policy will be reviewed and /or revised periodically by the reference staff, Library administration, and the Library Commission, although changes may be made as the need arises. This policy and all subsequent revisions are subject to approval by the Village of Oak Brook Board of Trustees. The quality of reference service will be evaluated periodically by Library staff. Adopted by the Village of Oak Brook Board of Trustees on 11 -25 -2003 Ordinance 2003- LY -EXI -S -1057. ORDINANCE 2003-LY-EX1 -S- 1057 PAMPHLET BACK OF PAMPHLET AN ORDINANCE ADOPTING A REVISED REFERENCE POLICY FOR THE VILLAGE OF OAK BROOK PUBLIC LIBRARY PUBLISHED IN PAMPHLET FORM BY ORDER OF THE CORPORATE AUTHORITIES OF THE VILLAGE OF OAK BROOK, DU PAGE AND COOK COUNTIES, ILLINOIS