Ambulance Billing QandAVILLAGE OF OAK BROOK
Ambulance Billing Services
October 10, 2018
This memo is meant as a supplement to the Request for Proposals and is in response to questions
asked by interested proposers. Questions concerning this memo should be addressed to Rania
Serences, Senior Purchasing Assistant, rserences@oak-brook.org.
1. What is the due date for this procurement?
As provided within the RFP Page #1.
2. Why has this bid been released at this time?
Routine consideration.
3. Please describe your level of satisfaction with your current or recent vendor(s) for the same
purchasing activity, if applicable.
Satisfied.
4. Has the current contract gone full term?
Yes.
5. Have all options to extend the current contract been exercised?
Not applicable.
6. Who is the incumbent, and how long has the incumbent been providing the requested
services?
Andres Medical Billing.
7. To what extent will the location of the bidder’s proposed location or headquarters have a
bearing on any award?
None.
8. How are fees currently being billed by any incumbent(s), by category, and at what rates?
As provided within the RFP Page #2.
9. What were your annual gross charges last year or for the last 12 months?
2017 $684,013
10. What were your annual gross collections last year or for the last 12 months?
$522,965
11. What were your annual billable transports last year or for the last 12 months?
932
12. What are your per-mile ground transport charges?
As provided within the RFP Page #2.
13. What is your average per-trip charge?
2017 $733.92
14. When were the last changes to your transport rates, and are you considering raising any of
the rates currently charged?
Revised September 2018.
15. Are there any other charges you assess not otherwise covered by our questions?
None.
16. What percentage of your patients are residents versus non-residents, and do you charge the
two groups differently?
2017
Non-residents 60%
Residents 40%
Charges provided within the RFP Page #2.
17. Do you operate any shared services agreements with any other municipal or county
governments in the region and, if so, with whom?
Yes. Oakbrook Terrace & York Center
18. What were your transports per year for life support for last year or for the last 12 months?
932
19. What were your transports per year for advanced life support emergency level 1 for last year
or for the last 12 months?
563
20. What were your transports per year for advanced life support emergency level 2 for last year
or for the last 12 months?
15
21. What were your transports per year for basic life support for last year or for the last 12
months?
Not applicable.
22. What were your transports per year for basic life support emergency for last year or for the
last 12 months?
348
23. What were your transports per year for specialty care transport for last year or for the last 12
months?
Not applicable
24. What were your transports per year for treatment without transport for last year or for the last
12 months?
Unable to answer question as worded.
25. What is your payer mix expressed as percentages of 100% billed?
2017
Medicare 35.62%
Medicaid 9.44%
Insurance 43.56%
Private 11.37%
26. What is your payer remit mix expressed as percentages of 100% of what you typically
receive?
2017
Medicare 98.29%
Medicaid 79.66%
Insurance 86.59%
Private 15.42%
27. How many total transport vehicles do you now operate?
Two frontline and one reserve.
28. What is your average loaded miles per trip?
4.5 miles
29. What is your average revenue per call?
$450 for 2017
30. Do you have a collection agency provider and, if so, which provider?
Andres Medical Billing
31. Which local hospitals or care facilities typically receive most of your patients?
As provided within the RFP Page #2.
32. Whether companies from Outside USA can apply for this?
(India or Canada)
Yes
33. Whether we need to come over there for meetings?
Yes
34. Can we perform the tasks (related to RFP) outside USA?
(India or Canada)
Yes
35. Can we submit the proposals via email?
No
36. Can I get the number of EMS runs billed for 2016, and 2017?
2016 989
2017 932
37. Can I get your gross charges and contractual write-offs for 2016 and 2017?
2016 $110,454
2017 $136,526
38. Can I get the amount of your EMS revenue collected for 2016 and 2017 broken down by
payer mix (Medicare, Medicaid, Commercial Insurance and Private Pay)?
2016
Medicare $156,122
Medicaid $15,256
Insurance $228,532
Private $24,317
2017
Medicare $146,079
Medicaid $15,640
Insurance $246,169
Private $11,497
39. Do you balance bill (bill your residents for amounts after insurance), including co-pays and
deductibles; how about non-residents?
The Village balance bills for all incidents transported.
40. The RFP speaks to ambulance billing only, can we quote for fire billing also?
No.
41. Can you tell me the current commission rate being charged by your current ambulance billing
provider for ambulance and fire billing?
Must request such under FOIA.